Reservations - Penalties
Changing or cancelling your reservation?
If you wish to change or cancel a reservation:
- go to OntarioParks.com/reservations and sign-into your account
- contact a reservations agent at 1-888-ONT-PARK (1-888-668-7275)
Camping reservations cannot be changed or cancelled more than 4 months in advance of your arrival.
All advanced daily vehicle permit sales are final and date/location changes are not permitted. If cancelling within two hours of purchase, full refunds apply. If cancelling after two hours, all fees are forfeited.
Making a change to your camping reservation?
An administration fee of:
- $7.52 + HST for changes made online
- $9.29 + HST for changes made by phone
will apply to the following changes:
- a change to a campsite number (e.g., new site in the same park)
- a change in the permit holder
- a change to reservation dates
There is no administration fee for:
- changing personal information such as address, vehicle licence plate, etc.
- extending an existing reservation (please note: the appropriate percentage penalty is applied when shortening an existing reservation – see cancelling or shortening your reservation below)
Cancelling or shortening a campsite, roofed accommodation, group camping or day use facility (e.g., picnic shelter) reservation?
If you cancel or shorten your stay before the arrival date, you will be charged a 10-50% penalty fee on the total value of the cancelled or shortened nights. The percentage penalty is based on how long your reservation has been held:
| Reservation held | Penalty fee |
|---|---|
| 1 month or less | = 10% of total campsite fees paid at reservation |
| Greater than 1 month up to 2 months | = 20% of total campsite fees paid at reservation |
| Greater than 2 months up to 3 months | = 30% of total campsite fees paid at reservation |
| Greater than 3 months up to 4 months | = 40% of total campsite fees paid at reservation |
| Greater than 4 months | = 50% of total campsite fees paid at reservation |
Refund = [fees paid at reservation (excluding reservation fee and HST)] – penalty fee
The minimum fee for shortening or cancelling a reservation is:
- $9.29 + HST through the call centre or in park
- $7.52 + HST online
Cancelling or shortening your backcountry reservation?
If you cancel or shorten a backcountry reservation before the arrival date you will be charged a penalty. The percentage penalty is based on how long your reservation has been held:
| Reservation held | Penalty fee |
|---|---|
| 1 month or less | $9.29 + HST (call centre/in park) or $7.52 + HST (online) |
| Greater than 1 month up to 2 months | $10.00 +HST |
| Greater than 2 months up to 3 months | $15.00 +HST |
| Greater than 3 months up to 4 months | $20.00 + HST |
| Greater than 4 months | $25.00 + HST |
Refund = [fees paid at reservation (excluding reservation fee and HST)] – penalty fee
For reservations where the total fees paid at reservation (excluding reservation fee and HST) are less than $25, the penalty would be the full value of the reservation – no additional penalty applied.
Cancelling or shortening your overnight stay once you’ve arrived?
After you have arrived and checked-in at the park, if you shorten your stay before 12:00 pm on the day of departure you will receive a full refund on all unused nights.
A refund will not be issued for early departures from roofed accommodations with nightly minimums.
Running Late?
Your camping reservation is guaranteed up until 8am the day following your planned arrival date. If you do not check-in for your reservation please contact the park directly.
Cancelling a seasonal campsite reservation?
Seasonal campsite reservations may be cancelled anytime from the date they were made up until the first operating dates. A cancelation penalty will be charged. The percentage penalty is based on how far the cancellation is made in advance of the park operating date:
| Cancellation made | Penalty fee |
|---|---|
| Within 1 month of the park operating date | = 50% of total campsite fees paid at reservation |
| Between 1 month up to 2 months of the operating date | = 40% of total campsite fees paid at reservation |
| Between 2 months up to 3 months of the operating date | = 30% of total campsite fees paid at reservation |
| Between 3 months up to 4 months of the operating date | = 20% of total campsite fees paid at reservation |
| Greater than 4 months from the operating date | = 10% of total campsite fees paid at reservation |
Refund = [fees paid at reservation (excluding reservation fee and HST)] minus penalty fee
Seasonal campsite reservations cannot be cancelled after the park opens for the season (note: the first operating date differs by park).
Changing a seasonal campsite reservation?
Seasonal campsite reservations may make the following changes: change of permit holder name, party size, equipment type, or change to another seasonal campsite in the same park. Changes to a regular campsite or other resource type (i.e. roofed accommodations, backcountry, etc.) are not permitted.
Prorated refunds will not be provided for any early departures.